The Professional Retail Course

Etiquette in Business by ND

The Professional Retail Course

• What you’ll get from this course
• The actions and etiquette practices that will bring more customers to your doorstep
• An understanding of what bad behaviors can do to your business
• The etiquette of dressing for the workplace so employees are ready for any situation
• The rules of etiquette when it comes to customer service
• The skills to use etiquette in verbal and written communication when it comes to customers

• The basics of this course

When it comes to customers, businesses are always in competition of who get the most footfall or who achieves the highest profit margin. Some businesses seem to neglect the power of etiquette when it comes to towering over the competition. That is what this course will do for you and your staff.  

• The objectives of this course
• Create one of the best first impressions when it comes to business
• Understand the negative impact of losing customers because of bad etiquette
• Use the power of etiquette to dress for the job you want
• How to use civility and professionalism in the workplace
• Adopt an etiquette-state-of-mind over the phone
• Unlock the power of the “NO” word
• Use etiquette in your business emails

The NDE Course Outline

The cost of first impressions

Customers are always looking at the first impression whether it is in a meeting or in a retail store. In this course, participants will understand the true cost of a bad impression and what a good impression can do for the business.  

From the etiquette look to the etiquette attitude

It’s not about a dress code but about the etiquette practices that make your staff look professional and respectable in front of the client. This course will help participants take on a whole new attitude that will appeal to customers and convey a strong message.  

Etiquette means being diplomatic

When it comes to dealing with clients and customers in business, your team’s etiquette will test how well your business succeeds. IN this course, participants will prepare themselves for a more professional and respectable interaction with the customer or other business associates.