The Online Chat Course

Etiquette in Customer Service by ND

The Online Chat Course

• What you’ll get from this course
• Etiquette in how to properly communicate with customers in the online sphere
• Create a professional reputation for your organization online
• The means for your employees to communicate effectively with each other

• The basics of this course

With the entire world moving into the online sphere when it comes to doing business, employees need proper etiquette when chatting with customers. Your organization’s reputation can survive forever online if proper professionalism and etiquette is adopted when representing yourself on social media, websites, and other online platforms.

• The objectives of this course
• Learn exactly what kind of customers are in the online world
• How to set a professional tone for your organization
• Learn the do’s and don’ts of etiquette when it comes to communicating online
• Understand the importance of professionalism in chats
• How to measure your success with customers with live chats

The NDE Course Outline

Creating a memorable chat with a customer

With the online world growing by the day, customers are turning towards live chats and social media to interact with organizations. This is an opportunity for your employees to learn the general etiquette of dealing with customers online.

The do’s and don’ts of online chat

Similar to real-life communication, online chat with customers has rules in the etiquette world. With this course, participants will understand the ins and outs of being professional with customers and colleagues in an online chat.

Enter the world of online etiquette

Participants will understand the importance of practice, the vital role etiquette has in customer service, and how to alleviate the reputation of your organization. This course will highlight the ethics of etiquette and how it can be used to bring the organization to its highpoint.

Measure and adapt

With this course, you will learn exactly how to measure your success and adapt your etiquette strategy to make sure that customers are always happy and satisfied with your online platforms.