Hospitality – Nadine Daher

Professional Event Staff Course

Professional Event Staff The role of your staff in events is to make guests feel at ease, whether for social, diplomatic, or business reasons. Employees who have taken this etiquette course play a critical role in achieving such goals. Read More Etiquette in Business by ND The Professional Event Staff Course What you’ll get from this course The improvement of all your business’s services through professional etiquette A reminder of the role staff have in providing top-notch services The etiquette of serving and treating customers well Suggestions on how to deal with difficult and unpredictable circumstances The basics of this course This course is designed for people who are the face of the company and entertain customers and clients whether in commercial, diplomatic, or social situations. With this program in etiquette, participants will learn how to organize the mechanics of an event to paint a better image for the business. The objectives of this course Remind the staff of their importance in entertaining customers and clients Recognize the different types of service parts and when to use them. How to prepare yourselves for any situation Gain access to checklists that will help your business organize events properly How to use the power of etiquette in taking jackets, opening doors, and other tasks How to serve meals with professionalism and civility The NDE Course Outline The importance of staff The role of your staff in events is to make guests feel at ease, whether for social, diplomatic, or business reasons. Employees who have taken this etiquette course play a critical role in achieving such goals. They will learn how to think ahead of time and prepare for difficult situations. In this course, we’ll take a look at the role of staff as well as the etiquette rules during the event. The etiquette of serving This course will teach staff how to prepare for events and the rules and etiquette of serving. They will gain information on where the utensils go, how to clean silver, how to set the table how to fold napkins, and how to properly serve the guests at the event. . The checklist at your service This course will give participants a decent checklist that includes rules and regulations of etiquette, what tasks must be done at every event, and the to-dos from setting the table to parking the cars for the guests. https://www.youtube.com/watch?v=MFvnBNwDFAw

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The Corporate Concierge Course

CS, Hospitality

Corporate Concierge This course is designed for the concierge of the corporate world. They will understand the importance of their role, how to conduct themselves with an etiquette mindset, and make customers and clients happy. Read More Etiquette in Business by ND The Corporate Concierge Course What you’ll get from this course Etiquette in meeting and greeting visitors in formal and informal settings Techniques to make a good first impression on clients and customers. The most crucial elements of meeting preparation. The basics of this course This course is designed for the concierge of the corporate world. They will understand the importance of their role, how to conduct themselves with an etiquette mindset, and make customers and clients happy. The objectives of this course Determine how you can go above and beyond to make visitors feel at ease. Understand the importance of good first impressions and how to do it. The etiquette of how personnel should dress. The etiquette of language towards corporate visitors and what should staff say and not say. Demonstrate proper table setting, food service, and cleanup after a meal. How to deal with difficult situations. The NDE Course Outline The importance of the concierge This course will begin by explaining the vital importance of a concierge in a business setting and how they can make or break a business. Participants will get hands-on details and information that will help them identify their opportunities and influence them to be great concierges. The etiquette of being a concierge Whether it is taking a coat or providing with the right directions for customers and guests, a concierge has to use the power of etiquette for many reasons. From making a good impression to performing numerous tasks with professionalism and ease, etiquette will be the backbone of the concierge. The professional in all walks of life This course will give techniques and teach skills on getting business meals right, how to properly show guests to the door, how to host meetings for any occasion, and how to adopt proper etiquette to be professional and civil with all customers and colleagues.

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The Hospitality Course

CS, Hospitality

Hospitality Course This course in etiquette will pave the way for self-improvement and how to truly alleviate the customer experience. This is the first step your business needs to take to bring a new level of professionalism that will bring you closer to success. Read More Etiquette in Customer Service by ND The Hospitality Course What you’ll get from this course The tools to deliver exceptional service to customers through etiquette The right guidance through the techniques of etiquette to give customers a happy experience How to use etiquette in your language to interact with your customers The etiquette of body language and how to conduct yourself in front of a customer The basics of this course Hospitality and guest interactions is one of the most important factors of customer satisfaction. They want to feel heard, needed, and taken care of. That is what etiquette can teach your employees. With professionalism and good manners, your team can create a hospitable environment for any customer. The objectives of this course Understand what customers expect from your business Teach employees the etiquette of being responsive, being professional, and taking care of a customer with good manners Learn communication skills to understand customers more and deal with difficult situations How to measure the etiquette of your employees and improve The NDE Course Outline The ins and outs of customer service When it comes to conducting good business for customers, treating them right is the epitome of success. It is all about listening, responding, and taking care of the customer. With this course, your team will learn the etiquette of customer service in relation to hospitality and interacting with guests. The attitude and the appearance With etiquette you aren’t only building a business that acts and helps customers in a professional manner, but you are taking care of the appearance as well. Guests are looking for excellence and an appearance that they can’t find anywhere else. If your employees embody etiquette in their work ethic, they can go the extra mile and wow the customers. Increase customer satisfaction This course in etiquette will pave the way for self-improvement and how to truly alleviate the customer experience. This is the first step your business needs to take to bring a new level of professionalism that will bring you closer to success. https://www.youtube.com/watch?v=MFvnBNwDFAw

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The Housekeeper Course

CS, Hospitality

Housekeeper Course Housekeepers have very important roles when it comes to pleasing customers. It isn’t just about the quality of work but the way the employee uses etiquette to exude professionalism and good manners. Read More Etiquette in Customer Service by ND The Housekeeper Course What you’ll get from this course The importance of etiquette when it comes to housekeeper services The etiquette of being consistent throughout the customer experience The opportunity to keep customers happy by exceeding expectations How to use etiquette to create positive and professional behaviors for housekeepers The basics of this course Housekeepers are the epitome of customer service because they have to take direction and feedback well. This is where etiquette comes in. This course will teach housekeepers how to act professionally in the face of customers, how to use proper manners on the job, and how to really make a difference in the customer experience. The objectives of this course Ensure customer satisfaction with housekeeping services Create a team of professional housekeepers Use etiquette to satisfy customers with your business’s good manners Find the right way to interact with customers and colleagues The NDE Course Outline The etiquette of cleaning services Housekeepers have very important roles when it comes to pleasing customers. It isn’t just about the quality of work but the way the employee uses etiquette to exude professionalism and good manners. The opportunity to increase satisfaction With etiquette, this course will put the customer at the forefront of your goals. Housekeepers who participate will understand the importance of etiquette and how it can multiply the satisfaction of your customers. Cleaner in service, cleaner in attitude When customers look at hospitality, the look at the cleanliness. However, there are many types of cleanliness that customers focus on. Whether it is in hotel rooms or in customer service, etiquette in this course will help your business polish up their services and their professionalism. https://www.youtube.com/watch?v=u54QF6GvoO0

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Managing Customer Feedback

CS, Hospitality

Customer Feedback Customer service is always evolving as the years go by and learning how to play to the likes and dislikes of customers is the best possible path towards success. The etiquette education in this course will teach the participants how to listen professionally and take in criticism the right way. Read More Etiquette in Customer Service by ND The Managing Customer Feedback Course What you’ll get from this course The importance of evaluation that strives a business forward The etiquette of listening to positive and negative customer feedback The tools on how to measure customer experiences The etiquette of listening to constructive criticism and adapt The basics of this course Business and organizations around the world need to learn how to adapt their products and services according to the feedback they receive. However, these reviews might be harsher than others. As participants in this course, you will learn the etiquette of listening to feedback, turning it into constructive criticism, and adapting your strategy to make customers happy and satisfied. The objectives of this course How to measure success in a business and improve the etiquette of your employees How to use the good manners of etiquette to listen actively to customers Learn the best practices to accepting constructive criticism Create a positive and professional attitude when dealing with customer feedback How to use this feedback and improve your etiquette in customer service The NDE Course Outline Etiquette in listening and adapting Customer service is always evolving as the years go by and learning how to play to the likes and dislikes of customers is the best possible path towards success. The etiquette education in this course will teach the participants how to listen professionally and take in criticism the right way. The trial and error of etiquette The beauty of learning etiquette is that you can test how well it works with different kinds of customers. Listening to feedback and improving the etiquette of your organization is one of the best ways to incorporate customer feedback and become more successful. Good manners in responding is important In the lifetime of your business or organization you are going to deal with many types of customers. Some will give you constructive criticism while others might give harsher feedback. Etiquette has the power to teach participants how to take in that feedback, no matter how positive and negative, and turn it into success. https://www.youtube.com/watch?v=b_C2ET8mHc0

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The Communications Course

CS, Executive Presence, Hospitality

Communications Customers will always compare an organization to the first time they interact with you. First impressions have impact which is why this course will teach you the etiquette of making a good first impression. Read More Etiquette in Customer Service by ND The Communications Course What you’ll get from this course Communication skills that can guide the organization towards success The etiquette language and how to speak in a professional manner The importance of etiquette and adopting good manners in customer service The basics of this course Customer service is the best place to practice good manners and proper etiquette. This course will teach participants the importance of communicate and how to conduct yourself with the highest level of respect and skill. The objectives of this course How to make a positive and lasting first impression How to handle conversations like a professional How to use the power of etiquette to communicate with good manners Solve conflicts and handle difficult situations The NDE Course Outline The impression sticks forever Customers will always compare an organization to the first time they interact with you. First impressions have impact which is why this course will teach you the etiquette of making a good first impression. The connection through etiquette Customers care about a genuine relationship with a business or brand and with etiquette, participants can learn the right way to communicate face-to-face or over the phone to build proper relationships with customers. The strategies to follow etiquette Customer service is all about manners, communication, and strategy. As an organization, finding the best strategies to implement etiquette into your work ethic can help with various forms of customer service. From writing business emails to dealing with difficult customers, if your employees have the etiquette mindset, it can bring your business to a new level of success. https://www.youtube.com/watch?v=xFLPEMil-nw

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Excellence Training Course

CS, Hospitality

Excellence Training With etiquette, knowledge is one of the most important factors when it comes to excellence in customer service. Participants will gain the skills and knowledge and how to provide excellent experiences for customers, new and regular. Read More Etiquette in Customer Service by ND The Excellence Training Course What you’ll get from this course The importance of customer service in determining the experience and success of your business The means to make your business customer-focused The language of etiquette to adopt an excellence strategy in customer service Techniques on handling difficult situations with customers The basics of this course In this etiquette course, participants will understand the excellence of customer service and how important it is for an organization’s success. With tons of information packed into this course, participants will gain a well-rounded etiquette education on attitude, professionalism, and handling difficult situations. The objectives of this course Understand the true importance of customer service Learn the benefits of etiquette in customer service Break down the barriers that stop you from having positive customer relationships How to handle upset customers to increase their levels of happiness with the business Use tools to conducting yourself in a professional manner The NDE Course Outline The beginning and expectations of excellence With etiquette, knowledge is one of the most important factors when it comes to excellence in customer service. Participants will gain the skills and knowledge and how to provide excellent experiences for customers, new and regular. The communication styles for better relationships Etiquette in customer service is all about communicating and behaving in an appropriate, respectable, and professional manner. With so many styles of communication at your disposal, participants can build positive, long-term relationships with customers. Every medium is at your disposal With customer service, you have various forms of mediums to communicate with customers and each has their own rules of etiquette. From voicemails and emails to telephone calls and in-person conversations, this is your chance to use etiquette to communicate effectively and efficiently. Improving from one level to the other Etiquette is about the art of improving your professional attitude. Participants will use this course to increase their levels of communication skills, professionalism, and relationships with customers in the long-term. https://www.youtube.com/watch?v=jWAk1oVbBxA

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The Telephone Course

CS, Executive Presence, Hospitality

The Telephone Course Participants in this course will learn the many tools and tricks that can be used to create smooth and positive conversation with customers. They will learn when to respond, when to be silent, and how to end the conversation in a professional manner. Read More Etiquette in Customer Service by ND The Telephone Course What you’ll get from this course Practices that will help participants create positivity over the phone The importance of active listening and how to converse with customers Advice that will help participants with difficult phone calls The etiquette of telephones and how to conduct yourself professionally The basics of this course The telephone has become a vital part of an organization’s medium to interact with customers and understanding the ins and outs of telephone etiquette are important to create positive experiences. Customers have the chance to understand who you are as a business, how you treat customers, and how you conduct yourself with just a simple conversation of the phone. This course will teach participants the general etiquette of telephone customer service. The objectives of this course How to adopt a positive and professional attitude in customer service Learn the do’s and don’ts of etiquette over the telephone How to break down the barriers over the phone and form proper customer relationships Use important techniques in defining appropriate, etiquette-approved behaviors over the phone How to manage the job perfectly with minimal stress and problems Gain the skills for effective customer service The NDE Course Outline Etiquette is the backbone of a phone conversation Participants in this course will learn the many tools and tricks that can be used to create smooth and positive conversation with customers. They will learn when to respond, when to be silent, and how to end the conversation in a professional manner. The highs and lows of telephone customer service When it comes to etiquette in customer service, participants will learn exactly what they need to do to handle difficult phone conversations. Whether you have conversations with customers who are difficult to understand or you want to embody a certain tone that suits your brand, etiquette in telephone calls will improve your skills in customer service. Create a positive first and last impression Customers can easily tell who you are as a business from one phone call. That’s why etiquette in first impressions is vital to capturing the attention of a customer. This course will teach participants the key points in managing a phone call whether your customers are talkative, upset, or unresponsive.

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The Front Desk Course

CS, Hospitality

The Front Desk Course The front desk, as mentioned before, is the most important part of your business. Customers will create a lasting impression on their first encounter with the front desk. This course will give receptionists and front desk employees an etiquette guide on how to be professional for customers Read More Etiquette in Customer Service by ND The Front Desk Course What you’ll get from this course The etiquette skills on creating a professional and respectable image for customers The art of helping customers with knowledge and productivity The proper way to communicate with an etiquette mindset The rules and practices that front desks and receptionist need to adopt The basics of this course Being a receptionist is, most likely, one of the hardest jobs in a business. From answer phone calls to organizing the entire office, the front desk is the first place customers or clients will see. Etiquette for the front desk will help the receptionist understand the importance of conducting themselves as the front face of the business. The objectives of this course Understand the importance of the front desk and the receptionist Learn how a receptionist is the face of a business and should be done properly Discover the proper etiquette for a front desk employee How to conduct yourself over the phone with customers and clients Use etiquette in your language to create positive customer experiences How to plan to improve the front desk with etiquette and communication skills How to put strategies in place to adopt politeness, success, and deal with difficult customers The NDE Course Outline The professional face of the organization The front desk, as mentioned before, is the most important part of your business. Customers will create a lasting impression on their first encounter with the front desk. This course will give receptionists and front desk employees an etiquette guide on how to be professional for customers. The etiquette of making difficult decisions Professionalism and civility must be taught to front desk employees for various reasons. In this course, participants will learn how to use their etiquette skills to become a problem-solver. With strategies and knowledge at their disposal, becoming a professional face of the company can really help them deal with difficult situations and create positive customer experiences. The language of etiquette for a receptionist Being diplomatic, neutral, and respectable is the core values of a receptionist. Etiquette at the front desk can help the receptionist use the right body language, verbal communication, and problem-solving skills that will make or a break a relationship with the customer. https://www.youtube.com/watch?v=4P5vJgE_L-8

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The Refresher Course

CS, Hospitality

The Refresher Course Some organizations tend to neglect the power of customer service in improving their business. When it comes to etiquette, these courses can improve customer service to the highest level of respect and professionalism so that customers will always come back to your business. Read More Etiquette in Customer Service by ND The Refresher Course What you’ll get from this course The reminder about the power of customer service An overview of etiquette guidelines in customer service A refresher on the best practices for dealing with difficult customers How to communicate over the phone Reusing the power of “no” The basics of this course Your employees will need a refresher course every once in a while to make sure that etiquette is still at the forefront of the organization. This course will help participants practice their etiquette skills in customer service and motivate them to improve themselves even more. The objectives of this course Understand the role of customer service in building the organization’s reputation Learn who your customers are and what their expectations may be Practice your etiquette skills to adopt a personality of professionalism Explore the problem-solving skills that can turn the tables on difficult situations How to use the power of “no” when things seem impossible The NDE Course Outline What customer service really is Some organizations tend to neglect the power of customer service in improving their business. When it comes to etiquette, these courses can improve customer service to the highest level of respect and professionalism so that customers will always come back to your business. Become an influencer in your field Customers tend to spread the word of their experiences with brands, businesses, and organizations. This is an opportunity for your organization to change the game, spread a positive word, and uplift your customer service. The customer service routines and practices From problem-solving to dealing with difficult customers, etiquette will teach participants how to conduct themselves the right way. From communication skills in-person and over the phone to using the power of “no”, this course will alleviate your entire organization’s customer service and create a positive environment for present and future customers. https://www.youtube.com/watch?v=4P5vJgE_L-8

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