Communications
Customers will always compare an organization to the first time they interact with you. First impressions have impact which is why this course will teach you the etiquette of making a good first impression.
Etiquette in Customer Service by ND
The Communications Course
- What you’ll get from this course
- Communication skills that can guide the organization towards success
- The etiquette language and how to speak in a professional manner
- The importance of etiquette and adopting good manners in customer service
- The basics of this course
Customer service is the best place to practice good manners and proper etiquette. This course will teach participants the importance of communicate and how to conduct yourself with the highest level of respect and skill.
- The objectives of this course
- How to make a positive and lasting first impression
- How to handle conversations like a professional
- How to use the power of etiquette to communicate with good manners
- Solve conflicts and handle difficult situations
The NDE Course Outline
The impression sticks forever
Customers will always compare an organization to the first time they interact with you. First impressions have impact which is why this course will teach you the etiquette of making a good first impression.
The connection through etiquette
Customers care about a genuine relationship with a business or brand and with etiquette, participants can learn the right way to communicate face-to-face or over the phone to build proper relationships with customers.
The strategies to follow etiquette
Customer service is all about manners, communication, and strategy. As an organization, finding the best strategies to implement etiquette into your work ethic can help with various forms of customer service. From writing business emails to dealing with difficult customers, if your employees have the etiquette mindset, it can bring your business to a new level of success.
