The Help Desk Course

Etiquette in Customer Service by ND

The Help Desk Course

• What you’ll get from this course
• The tools to properly guide customers’ expectations
• The etiquette in interacting with customers and answering their questions professionally
• Active and passive listening skills that will alleviate the customers’ experiences
• The overview of etiquette in business emails
• The different communication methods that participants can use to serve customers

• The basics of this course

The help desk is one of the most important parts of your organization because is it he center of what you offer. Customers will turn to the help desk first to get information, aid, or to complain. Using the power of etiquette to create a better experience for your customers through your help desk is one of the best ways to increase the level of your professionalism and customer satisfaction.

• The objectives of this course
• Learn how to create a positive and helpful environment for customers
• Apply etiquette rules to the help desk
• How to use active listening and positive language with customers
• The art of dealing with difficult customers at the help desk
• How to alleviate the organization’s reputation by incorporating etiquette and professionalism into the help desk
• Create positive relationships with your customers that will turn into loyalty

The NDE Course Outline

Know the targets of help

Customers will turn to the help desk in times of need. This is an opportunity for participants to improve their skills in etiquette to make sure customers are always satisfied and become regular and loyal customers.

Build positive relationships through etiquette

The etiquette methods participants will learn in this course will help develop active and passive listening to create life-long relationships with customers. From learning the art of communication to etiquette in customer service, this is an opportunity to bring professionalism into the game.

An email can go a long way

Communication in-person is not the only form of media that customers will use to get help from you. This course expands the communication skills of participants to cover in-person interactions and relationships over emails.

Keeping a level head during customer altercations

Etiquette teaches the art of staying calm and professional. At times, employees will deal with difficult customers and need to learn how to properly manage the situation through customer service skills, communication skills, and problem-solving skills.

The help desk with a plan

Being the center of your organization, building rapport with customers through your help desk can mean long-term, positive relationships. By using etiquette, participants will learn how to be a plan that will improve the help desk of the organization.