Public Sector

• What you’ll get from this course
• Understand the issues and hardships in providing customer service in the name of the government
• Learn how to communicate with your customers over any medium
• How to help your customers understand the ins and out of bureaucracy
• How to turn unhappy customers into happier ones

• The basics of this course

This course is perfect for those who are part of the public sector and have direct contact with customers of all kinds. With engaging activities, employees in government sectors will be able to communicate, release the tension from difficult situations, and create a better experience for customers.

• The objectives of this course
• Learn the differences between customer service in the public and private sectors
• Find the link between customer service and etiquette
• How to write emails that stick to the etiquette of customer service
• Help customers through the rules of the public sector
• How to communicate well with officials

The NDE Course Outline

The Ins and Outs of Etiquette in Government Service

Being different than the private sector, employees need to learn the etiquette of their fields. This course will teach the opportunities on how to shift your organization’s mindset towards customer service etiquette.

The Power of Communication in Etiquette

This program will give participants the basics of communication. From the tone of voice to the importance of body language, etiquette in customer service can pave the way towards better performance.

The Etiquette of Serving

Employees in the public sector will gain the ability to professionally serving their superiors and elected officials. Creating better relationships between leaders and employees is one of the main rules of etiquette in the public sector.

Etiquette with Helping Customers

Participants will learn how to do simple tasks with the utmost of respect towards customers from filling out forms to upholding the rules and regulations of the government. With etiquette embroidered into their work, the organization will run more efficiently.

Etiquette with Difficult Customers

Governmental organizations are, usually, offices where citizens come to finish difficult processes. It is expected to have frustrated or unhappy customers and participants will learn the etiquette of diffusing the situation as best as possible.