help – Nadine Daher

The Call Center Course

Call Center Course When it comes to customer service at a call center, there are a lot of processes you need to keep in mind. Read More Etiquette in Customer Service by ND The Call Center Course What you’ll get from this course The ins and outs of etiquette at the call center Strategies and action plans on using proper etiquette to create happy phone conversations General phone call etiquette to interact with customers Understanding the customer and using the power of your voice Tools and tricks on dealing with difficult phone calls with customers The etiquette language of the “NO” word The basics of this course With more and more call centers being the center of customer service, your organization has an opportunity to rise above the competition by adopting a certain style of etiquette. This course will help your employees understand the importance of customer service etiquette and how to create a positive experience with customers. The objectives of this course Learn the important behaviors of conducting yourself over the phone Understand the true importance of etiquette in the call center How to pinpoint angry and happy customers through their voices Etiquette of a phone call from holding to transferring calls How to use the “NO” word How to handle difficult customers over the phone using the power of your voice The NDE Course Outline Etiquette in telephone communication With this course, customer service employees will adopt a more professional mindset when it comes to etiquette. They will gain the skills to conduct themselves properly over the phone and give customers a brighter and happier experience with your organization. The factors that bring out positive communication Using the power of the voice, participants will learn how to identify the good and bad of the conversation. Using etiquette to steer the conversation, customer service employees can guide the customer to a another level of satisfaction. Conducting yourself over the phone When it comes to customer service at a call center, there are a lot of processes you need to keep in mind. There are rules on how to put the call on hold, when to put the call on hold, and how to appropriately transfer the call. With etiquette at the forefront of your call center, verbal communication and connecting with callers will be easier. The power of the “NO” word Customer service representatives need to have the confidence to say no to customers who ask for the impossible. It’s okay to say no. Etiquette teaches the art of standing your ground in a professional and respectable manner. https://www.youtube.com/watch?v=eS8exNLH-ug

The Help Desk Course

CS, Hospitality

The Help Desk Course The help desk is one of the most important parts of your organization because is it he center of what you offer. Customers will turn to the help desk first to get information, aid, or to complain Read More Etiquette in Customer Service by ND The Help Desk Course What you’ll get from this course The tools to properly guide customers’ expectations The etiquette in interacting with customers and answering their questions professionally Active and passive listening skills that will alleviate the customers’ experiences The overview of etiquette in business emails The different communication methods that participants can use to serve customers The basics of this course The help desk is one of the most important parts of your organization because is it he center of what you offer. Customers will turn to the help desk first to get information, aid, or to complain. Using the power of etiquette to create a better experience for your customers through your help desk is one of the best ways to increase the level of your professionalism and customer satisfaction. The objectives of this course Learn how to create a positive and helpful environment for customers Apply etiquette rules to the help desk How to use active listening and positive language with customers The art of dealing with difficult customers at the help desk How to alleviate the organization’s reputation by incorporating etiquette and professionalism into the help desk Create positive relationships with your customers that will turn into loyalty The NDE Course Outline Know the targets of help Customers will turn to the help desk in times of need. This is an opportunity for participants to improve their skills in etiquette to make sure customers are always satisfied and become regular and loyal customers. Build positive relationships through etiquette The etiquette methods participants will learn in this course will help develop active and passive listening to create life-long relationships with customers. From learning the art of communication to etiquette in customer service, this is an opportunity to bring professionalism into the game. An email can go a long way Communication in-person is not the only form of media that customers will use to get help from you. This course expands the communication skills of participants to cover in-person interactions and relationships over emails. Keeping a level head during customer altercations Etiquette teaches the art of staying calm and professional. At times, employees will deal with difficult customers and need to learn how to properly manage the situation through customer service skills, communication skills, and problem-solving skills. The help desk with a plan Being the center of your organization, building rapport with customers through your help desk can mean long-term, positive relationships. By using etiquette, participants will learn how to be a plan that will improve the help desk of the organization.

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