Telephone – Nadine Daher

Excellence Training Course

Excellence Training With etiquette, knowledge is one of the most important factors when it comes to excellence in customer service. Participants will gain the skills and knowledge and how to provide excellent experiences for customers, new and regular. Read More Etiquette in Customer Service by ND The Excellence Training Course What you’ll get from this course The importance of customer service in determining the experience and success of your business The means to make your business customer-focused The language of etiquette to adopt an excellence strategy in customer service Techniques on handling difficult situations with customers The basics of this course In this etiquette course, participants will understand the excellence of customer service and how important it is for an organization’s success. With tons of information packed into this course, participants will gain a well-rounded etiquette education on attitude, professionalism, and handling difficult situations. The objectives of this course Understand the true importance of customer service Learn the benefits of etiquette in customer service Break down the barriers that stop you from having positive customer relationships How to handle upset customers to increase their levels of happiness with the business Use tools to conducting yourself in a professional manner The NDE Course Outline The beginning and expectations of excellence With etiquette, knowledge is one of the most important factors when it comes to excellence in customer service. Participants will gain the skills and knowledge and how to provide excellent experiences for customers, new and regular. The communication styles for better relationships Etiquette in customer service is all about communicating and behaving in an appropriate, respectable, and professional manner. With so many styles of communication at your disposal, participants can build positive, long-term relationships with customers. Every medium is at your disposal With customer service, you have various forms of mediums to communicate with customers and each has their own rules of etiquette. From voicemails and emails to telephone calls and in-person conversations, this is your chance to use etiquette to communicate effectively and efficiently. Improving from one level to the other Etiquette is about the art of improving your professional attitude. Participants will use this course to increase their levels of communication skills, professionalism, and relationships with customers in the long-term. https://www.youtube.com/watch?v=jWAk1oVbBxA

The Telephone Course

CS, Executive Presence, Hospitality

The Telephone Course Participants in this course will learn the many tools and tricks that can be used to create smooth and positive conversation with customers. They will learn when to respond, when to be silent, and how to end the conversation in a professional manner. Read More Etiquette in Customer Service by ND The Telephone Course What you’ll get from this course Practices that will help participants create positivity over the phone The importance of active listening and how to converse with customers Advice that will help participants with difficult phone calls The etiquette of telephones and how to conduct yourself professionally The basics of this course The telephone has become a vital part of an organization’s medium to interact with customers and understanding the ins and outs of telephone etiquette are important to create positive experiences. Customers have the chance to understand who you are as a business, how you treat customers, and how you conduct yourself with just a simple conversation of the phone. This course will teach participants the general etiquette of telephone customer service. The objectives of this course How to adopt a positive and professional attitude in customer service Learn the do’s and don’ts of etiquette over the telephone How to break down the barriers over the phone and form proper customer relationships Use important techniques in defining appropriate, etiquette-approved behaviors over the phone How to manage the job perfectly with minimal stress and problems Gain the skills for effective customer service The NDE Course Outline Etiquette is the backbone of a phone conversation Participants in this course will learn the many tools and tricks that can be used to create smooth and positive conversation with customers. They will learn when to respond, when to be silent, and how to end the conversation in a professional manner. The highs and lows of telephone customer service When it comes to etiquette in customer service, participants will learn exactly what they need to do to handle difficult phone conversations. Whether you have conversations with customers who are difficult to understand or you want to embody a certain tone that suits your brand, etiquette in telephone calls will improve your skills in customer service. Create a positive first and last impression Customers can easily tell who you are as a business from one phone call. That’s why etiquette in first impressions is vital to capturing the attention of a customer. This course will teach participants the key points in managing a phone call whether your customers are talkative, upset, or unresponsive.

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