Excellence Training Course

Etiquette in Customer Service by ND

The Excellence Training Course

• What you’ll get from this course
• The importance of customer service in determining the experience and success of your business
• The means to make your business customer-focused
• The language of etiquette to adopt an excellence strategy in customer service
• Techniques on handling difficult situations with customers

• The basics of this course

In this etiquette course, participants will understand the excellence of customer service and how important it is for an organization’s success. With tons of information packed into this course, participants will gain a well-rounded etiquette education on attitude, professionalism, and handling difficult situations.

• The objectives of this course
• Understand the true importance of customer service
• Learn the benefits of etiquette in customer service
• Break down the barriers that stop you from having positive customer relationships
• How to handle upset customers to increase their levels of happiness with the business
• Use tools to conducting yourself in a professional manner

The NDE Course Outline

The beginning and expectations of excellence

With etiquette, knowledge is one of the most important factors when it comes to excellence in customer service. Participants will gain the skills and knowledge and how to provide excellent experiences for customers, new and regular.

The communication styles for better relationships

Etiquette in customer service is all about communicating and behaving in an appropriate, respectable, and professional manner. With so many styles of communication at your disposal, participants can build positive, long-term relationships with customers.

Every medium is at your disposal

With customer service, you have various forms of mediums to communicate with customers and each has their own rules of etiquette. From voicemails and emails to telephone calls and in-person conversations, this is your chance to use etiquette to communicate effectively and efficiently.

Improving from one level to the other

Etiquette is about the art of improving your professional attitude. Participants will use this course to increase their levels of communication skills, professionalism, and relationships with customers in the long-term.