The Hospitality Course

Etiquette in Customer Service by ND

The Hospitality Course

• What you’ll get from this course
• The tools to deliver exceptional service to customers through etiquette
• The right guidance through the techniques of etiquette to give customers a happy experience
• How to use etiquette in your language to interact with your customers
• The etiquette of body language and how to conduct yourself in front of a customer

• The basics of this course

Hospitality and guest interactions is one of the most important factors of customer satisfaction. They want to feel heard, needed, and taken care of. That is what etiquette can teach your employees. With professionalism and good manners, your team can create a hospitable environment for any customer.

• The objectives of this course
• Understand what customers expect from your business
• Teach employees the etiquette of being responsive, being professional, and taking care of a customer with good manners
• Learn communication skills to understand customers more and deal with difficult situations
• How to measure the etiquette of your employees and improve

The NDE Course Outline

The ins and outs of customer service

When it comes to conducting good business for customers, treating them right is the epitome of success. It is all about listening, responding, and taking care of the customer. With this course, your team will learn the etiquette of customer service in relation to hospitality and interacting with guests.

The attitude and the appearance

With etiquette you aren’t only building a business that acts and helps customers in a professional manner, but you are taking care of the appearance as well. Guests are looking for excellence and an appearance that they can’t find anywhere else. If your employees embody etiquette in their work ethic, they can go the extra mile and wow the customers.

Increase customer satisfaction

This course in etiquette will pave the way for self-improvement and how to truly alleviate the customer experience. This is the first step your business needs to take to bring a new level of professionalism that will bring you closer to success.