The Housekeeper Course

Etiquette in Customer Service by ND

The Housekeeper Course

• What you’ll get from this course
• The importance of etiquette when it comes to housekeeper services
• The etiquette of being consistent throughout the customer experience
• The opportunity to keep customers happy by exceeding expectations
• How to use etiquette to create positive and professional behaviors for housekeepers

• The basics of this course

Housekeepers are the epitome of customer service because they have to take direction and feedback well. This is where etiquette comes in. This course will teach housekeepers how to act professionally in the face of customers, how to use proper manners on the job, and how to really make a difference in the customer experience.

• The objectives of this course
• Ensure customer satisfaction with housekeeping services
• Create a team of professional housekeepers
• Use etiquette to satisfy customers with your business’s good manners
• Find the right way to interact with customers and colleagues

The NDE Course Outline

The etiquette of cleaning services

Housekeepers have very important roles when it comes to pleasing customers. It isn’t just about the quality of work but the way the employee uses etiquette to exude professionalism and good manners.

The opportunity to increase satisfaction

With etiquette, this course will put the customer at the forefront of your goals. Housekeepers who participate will understand the importance of etiquette and how it can multiply the satisfaction of your customers.

Cleaner in service, cleaner in attitude

When customers look at hospitality, the look at the cleanliness. However, there are many types of cleanliness that customers focus on. Whether it is in hotel rooms or in customer service, etiquette in this course will help your business polish up their services and their professionalism.