Coaching Customer Service

Etiquette in Customer Service by ND

The Coaching Customer Service Course

• What you’ll get from this course
• The tools to create plans, set goals, and coach a team towards customer service excellence
• How to pass on the etiquette of organization towards your employees
• The ideas and motivation to engage and encourage your employees

• The basics of this course

Every business around the world is looking for innovative ways to encourage and motivate their staff. That’s where etiquette for customer service comes in. Managers in this course will gain the tools needed to lead their teams through the ins and outs of customer service.

• The objectives of this course
• Learn how to be a leader and guide your team towards proper etiquette
• Improve the environment of your business for better customer-employee relationships
• How to set goals for your employees through the etiquette in customer service
• Teach your team the tools of the trade when it comes to growth, feedback, and dealing with difficult customers

The NDE Course Outline

The targets and the systems of etiquette

A smart leader needs to know how to set the right targets and how to implement innovative systems. With etiquette in customer service, a manager can ensure that proper manners and professionalism will be the forefront of their business.

Scheduling and engaging

With etiquette, your team will have the tools on how to act professionally, how to manage their time and deadlines, and how to conduct themselves in front of customers. That is what customers find engaging with a business.

Being the etiquette cheerleader of the team

Your employees need a sense of motivation coming from their leader when it comes to customer service. It is hard work to keep customers happy and it is your job as a manager and leader to motivate and pass on the etiquette of customer service to your employees.