CS

The Front Desk Course

The Front Desk Course

The Front Desk Course The front desk, as mentioned before, is the most important part of your business. Customers will create a lasting impression on their first encounter with the front desk. This course will give receptionists and front desk employees an etiquette guide on how to be professional for customers Read More Etiquette in …

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The Refresher Course

The Refresher Course Some organizations tend to neglect the power of customer service in improving their business. When it comes to etiquette, these courses can improve customer service to the highest level of respect and professionalism so that customers will always come back to your business. Read More Etiquette in Customer Service by ND The …

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The Call Center Course

The Call Center Course

Call Center Course When it comes to customer service at a call center, there are a lot of processes you need to keep in mind. Read More Etiquette in Customer Service by ND The Call Center Course   What you’ll get from this course The ins and outs of etiquette at the call center Strategies …

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The Help Desk Course

The Help Desk Course The help desk is one of the most important parts of your organization because is it he center of what you offer. Customers will turn to the help desk first to get information, aid, or to complain Read More Etiquette in Customer Service by ND The Help Desk Course   What …

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The Online Chat Course

The Online Chat Course

Online Chat With the online world growing by the day, customers are turning towards live chats and social media to interact with organizations. This is an opportunity for your employees to learn the general etiquette of dealing with customers online. Read More Etiquette in Customer Service by ND The Online Chat Course   What you’ll …

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Workplace Professionalism

Workplace Professionalism This course will give participants a guide on how to behave appropriately, professionally, and acceptably in the workplace to create better relationships with other colleagues and upper management. Read More Etiquette in Customer Service by ND The Workplace Professionalism Course   What you’ll get from this course What employees need to expect from …

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The Problem-Solving Course

The Problem-Solving Course Problem solving is one of the most important skills an employee should have when dealing with a customer. It is a life skill that is used on a daily basis and can pave the way towards a better rapport between you and your customers. This course will help you understanding critical thinking …

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Handling Difficult Customers

Handling Difficult Customers It is a rule in businesses that not every customer will be as easy to serve as others. This course will give participants the preparations towards dealing with difficult customers. It includes the basics, reasoning, and causes of unhappy customers and how to properly understand them. Read More Etiquette in Customer Service …

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Public Sector

Public Sector Course This program will give participants the basics of communication. From the tone of voice to the importance of body language, etiquette in customer service can pave the way towards better performance. Read More What you’ll get from this course Understand the issues and hardships in providing customer service in the name of …

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The Retail Course

The Retail Course Working in the retail industry can lead to some stressful experiences that could cause turnover in staff, outbursts at work, or even a lack of confidence Read More What you’ll get from this course A platform that helps you pinpoint which actions will create a better customer experience How to effectively communicate …

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