Call Center Course When it comes to customer service at a call center, there are a lot of processes you need to keep in mind. Read More Etiquette in Customer Service by ND The Call Center Course What you’ll get from this course The ins and outs of etiquette at the call center Strategies […]
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The Help Desk Course The help desk is one of the most important parts of your organization because is it he center of what you offer. Customers will turn to the help desk first to get information, aid, or to complain Read More Etiquette in Customer Service by ND The Help Desk Course What
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Workplace Professionalism This course will give participants a guide on how to behave appropriately, professionally, and acceptably in the workplace to create better relationships with other colleagues and upper management. Read More Etiquette in Customer Service by ND The Workplace Professionalism Course What you’ll get from this course What employees need to expect from
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The Problem-Solving Course Problem solving is one of the most important skills an employee should have when dealing with a customer. It is a life skill that is used on a daily basis and can pave the way towards a better rapport between you and your customers. This course will help you understanding critical thinking
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Handling Difficult Customers It is a rule in businesses that not every customer will be as easy to serve as others. This course will give participants the preparations towards dealing with difficult customers. It includes the basics, reasoning, and causes of unhappy customers and how to properly understand them. Read More Etiquette in Customer Service
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