The Problem-Solving Course

Etiquette in Customer Service by ND

The Problem-Solving Course

• What you’ll get from this course
• A better understanding of critical thinking and problem-solving.
• Tools to perfectly define the issues at hand
• How to use deliberate thinking in customer service
• Creative thinking and tools used for ideation in etiquette

• The basics of this course

Customer service comes with a happy attitude and proper etiquette. This course will transform the participants into well-rounded employees who can use creative, deliberate, and critical thinking in problem-solving to give customers a professional and smooth experience with your organization.

• The objectives of this course
• Using critical thinking to evolve the organizations customer service
• Identifying the root of the problem and tackle it from within
• Using proper systems to categorize customers, products, services
• Invent a problem statement that works well with your employees
• How to apply various techniques to solving problems in customer service

The NDE Course Outline

Creating a new way forward

Problem solving is one of the most important skills an employee should have when dealing with a customer. It is a life skill that is used on a daily basis and can pave the way towards a better rapport between you and your customers. This course will help you understanding critical thinking and problem solving.

Pinpointing the problems

Some participants have trouble understanding what went wrong and why it happened. This course will tackle these problems by helping participants analyze their own actions and pinpoint what makes this an issue. This will help your employees learn who the concerned party should be and whether more intervention is needed from their side.

Etiquette towards a solution

This course will bring etiquette towards the forefront of your business. In this part, participants will understand the etiquette of how to work towards a unified purpose when it comes to problem-solving.