The Refresher Course
Some organizations tend to neglect the power of customer service in improving their business. When it comes to etiquette, these courses can improve customer service to the highest level of respect and professionalism so that customers will always come back to your business.
Etiquette in Customer Service by ND
The Refresher Course
- What you’ll get from this course
- The reminder about the power of customer service
- An overview of etiquette guidelines in customer service
- A refresher on the best practices for dealing with difficult customers
- How to communicate over the phone
- Reusing the power of “no”
- The basics of this course
Your employees will need a refresher course every once in a while to make sure that etiquette is still at the forefront of the organization. This course will help participants practice their etiquette skills in customer service and motivate them to improve themselves even more.
- The objectives of this course
- Understand the role of customer service in building the organization’s reputation
- Learn who your customers are and what their expectations may be
- Practice your etiquette skills to adopt a personality of professionalism
- Explore the problem-solving skills that can turn the tables on difficult situations
- How to use the power of “no” when things seem impossible
The NDE Course Outline
What customer service really is
Some organizations tend to neglect the power of customer service in improving their business. When it comes to etiquette, these courses can improve customer service to the highest level of respect and professionalism so that customers will always come back to your business.
Become an influencer in your field
Customers tend to spread the word of their experiences with brands, businesses, and organizations. This is an opportunity for your organization to change the game, spread a positive word, and uplift your customer service.
The customer service routines and practices
From problem-solving to dealing with difficult customers, etiquette will teach participants how to conduct themselves the right way. From communication skills in-person and over the phone to using the power of “no”, this course will alleviate your entire organization’s customer service and create a positive environment for present and future customers.
