Author name: admin

Public Sector Course This program will give participants the basics of communication. From the tone of voice to the importance of body language, etiquette in customer service can pave the way towards better performance. Read More What you’ll get from this course Understand the issues and hardships in providing customer service in the name of the government Learn how to communicate with your customers over any medium How to help your customers understand the ins and out of bureaucracy How to turn unhappy customers into happier ones   The basics of this course This course is perfect for those who are part of the public sector and have direct contact with customers of all kinds. With engaging activities, employees in government sectors will be able to communicate, release the tension from difficult situations, and create a better experience for customers.   The objectives of this course Learn the differences between customer service in the public and private sectors Find the link between customer service and etiquette How to write emails that stick to the etiquette of customer service Help customers through the rules of the public sector How to communicate well with officials   The NDE Course Outline   The Ins and Outs of Etiquette in Government Service Being different than the private sector, employees need to learn the etiquette of their fields. This course will teach the opportunities on how to shift your organization’s mindset towards customer service etiquette.   The Power of Communication in Etiquette This program will give participants the basics of communication. From the tone of voice to the importance of body language, etiquette in customer service can pave the way towards better performance.   The Etiquette of Serving Employees in the public sector will gain the ability to professionally serving their superiors and elected officials. Creating better relationships between leaders and employees is one of the main rules of etiquette in the public sector.   Etiquette with Helping Customers Participants will learn how to do simple tasks with the utmost of respect towards customers from filling out forms to upholding the rules and regulations of the government. With etiquette embroidered into their work, the organization will run more efficiently.   Etiquette with Difficult Customers Governmental organizations are, usually, offices where citizens come to finish difficult processes. It is expected to have frustrated or unhappy customers and participants will learn the etiquette of diffusing the situation as best as possible.   https://www.youtube.com/watch?v=RPa5dvGWMMU

The Retail Course Working in the retail industry can lead to some stressful experiences that could cause turnover in staff, outbursts at work, or even a lack of confidence Read More What you’ll get from this course A platform that helps you pinpoint which actions will create a better customer experience How to effectively communicate with people Key words and phrases that makes the customer feel important Ideas on how to properly evaluate customer satisfaction   The basics of this course Working in the retail industry can lead to some stressful experiences that could cause turnover in staff, outbursts at work, or even a lack of confidence. Customer service employees need to portray a certain level of etiquette, motivation, and confidence when it comes to handling customers. With the importance of customer service, participants will understand how to handle the stress, techniques on how to relieve the tension in difficult situations, and give customers the best retail experience out there.   The Objectives of the Course Understand what great customer service is Know exactly what actions can reduce customer satisfaction Learn how to communicate with respect and professionalism Learn how to evaluate the satisfaction levels of your customers How to improve your customers’ experiences Develop the skills and techniques on how to deal with difficult customers How to de-stress the situation so you can conduct yourself in a appropriate manner Create a plan of self-improvement   The NDE Course Outline   From poor service to excellency Poor customer service can be the end of a business if things aren’t conducted well within the organization. With this course, participants will have a better overview on what etiquette really is in retail and how to grab the customers’ attention and give them a wonderful experience with your business.   The power of communication in all shapes and sizes Customers interact with retail businesses in various ways. From the online sphere to in-person shopping, learning the etiquette of communication is the best step towards giving your customers a positive experience. With the right communication, you can build incredible rapports with your customers and bring your business over the competition.   De-escalate tough situations Being a part of the customer sphere, businesses are facing difficult customers by the day. With etiquette under your belt, you can use the power of good manners and proper behavior to ease the situation, solve the problem, and create a better experience for both employees and customers. https://www.youtube.com/watch?v=b_C2ET8mHc0