Communications Customers will always compare an organization to the first time they interact with you. First impressions have impact which is why this course will teach you the etiquette of making a good first impression. Read More Etiquette in Customer Service by ND The Communications Course What you’ll get from this course Communication skills […]
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Excellence Training With etiquette, knowledge is one of the most important factors when it comes to excellence in customer service. Participants will gain the skills and knowledge and how to provide excellent experiences for customers, new and regular. Read More Etiquette in Customer Service by ND The Excellence Training Course What you’ll get from
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The Telephone Course Participants in this course will learn the many tools and tricks that can be used to create smooth and positive conversation with customers. They will learn when to respond, when to be silent, and how to end the conversation in a professional manner. Read More Etiquette in Customer Service by ND The
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The Front Desk Course The front desk, as mentioned before, is the most important part of your business. Customers will create a lasting impression on their first encounter with the front desk. This course will give receptionists and front desk employees an etiquette guide on how to be professional for customers Read More Etiquette in
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The Refresher Course Some organizations tend to neglect the power of customer service in improving their business. When it comes to etiquette, these courses can improve customer service to the highest level of respect and professionalism so that customers will always come back to your business. Read More Etiquette in Customer Service by ND The
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Call Center Course When it comes to customer service at a call center, there are a lot of processes you need to keep in mind. Read More Etiquette in Customer Service by ND The Call Center Course What you’ll get from this course The ins and outs of etiquette at the call center Strategies
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The Help Desk Course The help desk is one of the most important parts of your organization because is it he center of what you offer. Customers will turn to the help desk first to get information, aid, or to complain Read More Etiquette in Customer Service by ND The Help Desk Course What
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Online Chat With the online world growing by the day, customers are turning towards live chats and social media to interact with organizations. This is an opportunity for your employees to learn the general etiquette of dealing with customers online. Read More Etiquette in Customer Service by ND The Online Chat Course What you’ll
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Workplace Professionalism This course will give participants a guide on how to behave appropriately, professionally, and acceptably in the workplace to create better relationships with other colleagues and upper management. Read More Etiquette in Customer Service by ND The Workplace Professionalism Course What you’ll get from this course What employees need to expect from
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The Problem-Solving Course Problem solving is one of the most important skills an employee should have when dealing with a customer. It is a life skill that is used on a daily basis and can pave the way towards a better rapport between you and your customers. This course will help you understanding critical thinking
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