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The Personal Branding Course

Etiquette in Business, Executive Presence

Personal Branding When it comes to a participant’s personal brand, image and reputation are at the top of the list. Etiquette teaches good manners that can be used to elevate someone’s personal brand, create better relationships around them, and help them make positive first impressions. Read More Etiquette in Business by ND The Personal Branding Course What you’ll get from this course An in-depth course on how to present yourself An understanding of how to meet and greet others Communication skills on how to broadcast your brand Techniques on making your brand’s voice heard in the office, business dinners, and socially The basics of this course When it comes to an employee’s personal image, it’s important to adopt etiquette practices to elevate their reputation. As an organization, how your employee presents themselves can elevate the image of the business. In this course participants will understand how to create a positive image of themselves and improve their status in the office or in social situations. The objectives of this course How to create a positive image of yourself at business meetings and social events Adopting the etiquette of business attires How to broadcast your personal brand over the phone, through emails, and at a business dinner Utilize social media tools for your personal brand The NDE Course Outline The power of good manners When it comes to a participant’s personal brand, image and reputation are at the top of the list. Etiquette teaches good manners that can be used to elevate someone’s personal brand, create better relationships around them, and help them make positive first impressions. The networking solution In business, networking is one of the most important skills anyone needs to know. This course will give participants a brighter and more professional personal brand that they can use to network, build business relationships, and rise in their fields. The rights and the wrongs The etiquette of your personal brand will teach participants how to adopt good manners during meetings and how to conduct yourself in the online sphere. Whether you are at a business dinner, in the office, or in a Zoom meeting, etiquette can manifest your personal brand and broadcast it with confidence. https://www.youtube.com/watch?v=lPBQ4ilD-Mw

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The Business Dinner Course

Etiquette in Business, Executive Presence

The Business Dinner Many members of the staff don’t think about the importance of a business dinner and how it can shape the image of the business. With this etiquette course for business dinners, participants will understand the proper manners they need to adopt on the table. This gives them better practices of knowing what to do, how to do it, and how to conduct themselves. Read More Etiquette in Business by ND The Business Dinner Course What you’ll get from this course A deeper explanation of dining etiquette and the importance of etiquette in business dinners The basics of table etiquette An understanding of who the host and guests are and their roles The basics of this course Many members of the staff don’t think about the importance of a business dinner and how it can shape the image of the business. With this etiquette course for business dinners, participants will understand the proper manners they need to adopt on the table. This gives them better practices of knowing what to do, how to do it, and how to conduct themselves. The objectives of this course Understand the importance of proper manners at the dinner tables A better overview of the roles of the host and guests How to conduct yourself in proper business dinners How to use etiquette to drive a dinner conversation Learn the etiquette of dining with different cultures The NDE Course Outline The importance of dining etiquette With etiquette at the forefront of business, it is equally important to adopt this mindset for any business dinners whether with other staff members or with clients. In this course, participants will gain an in-depth knowledge of how to use etiquette practices to improve the image of your business at dinners. Knowledge means professionalism At business dinners, participants are expected to act a certain way, eat a certain way, and understand the typical dining practices. This course will give participants information on how dinners are professionally conducted. They will learn which utensils go where, how to properly order a meal, and how to implement basic manners at the table. Etiquette brings cultures to dinner During business dinners, it is common to meet clients and other staff members from various cultures that might have different outlooks on dining. Etiquette teaches the participants how to use cross-cultural business styles to adopt good manners no matter where the dinner is or with who. https://www.youtube.com/watch?v=N3dN51ZhRPM

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The Professionalism Course

Etiquette in Business, Executive Presence

The Professionalism This course will give participants an interesting and engaging experience in developing proper business behavior. Participants will be able to pinpoint which behaviors are considered appropriate and within the lines of etiquette. Read More Etiquette in Business by ND The Professionalism Course What you’ll get from this course A clear difference between etiquette in the workplace and etiquette in social settings The etiquette basics in interaction with coworkers or customers A better understanding of etiquette when it comes to attire The efficiency of managing time and being professional through the power of etiquette The basics of this course This course in etiquette in business will help participants who are new to your organization. It trains their work ethic by adopting etiquette behaviors, business attires, communication skills, organization skills, and time management. This course can be adapted to suit your business needs and uplift the etiquette behavior of the entire team. The objectives of this course Understand the rights and wrongs of office behavior Adopt the etiquette of proper business attire Use methods of professionalism in answering phones, transferring calls, placing callers on hold, etc. Practice the etiquette of dealing with difficult people Use civility to deal with common disruptions in the office Minimize procrastination within the team Increase the overall professionalism in the workplace The NDE Course Outline The etiquette of professional behavior This course will give participants an interesting and engaging experience in developing proper business behavior. Participants will be able to pinpoint which behaviors are considered appropriate and within the lines of etiquette. The power of civility When it comes to etiquette in the workplace, civility and professionalism are at the top of the priority list. This program will teach participants how to adopt the etiquette of civility during business meetings, phone calls, email conversations, and other typical workplace activities. Organization in the work and attire Etiquette doesn’t just teach participants about acting in a professional manner but about being professional and presentable in all parts of their daily lives. From managing their time and work to adopting a professional look to go in line with their new etiquette practices.

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Professional Event Staff Course

CS, Hospitality

Professional Event Staff The role of your staff in events is to make guests feel at ease, whether for social, diplomatic, or business reasons. Employees who have taken this etiquette course play a critical role in achieving such goals. Read More Etiquette in Business by ND The Professional Event Staff Course What you’ll get from this course The improvement of all your business’s services through professional etiquette A reminder of the role staff have in providing top-notch services The etiquette of serving and treating customers well Suggestions on how to deal with difficult and unpredictable circumstances The basics of this course This course is designed for people who are the face of the company and entertain customers and clients whether in commercial, diplomatic, or social situations. With this program in etiquette, participants will learn how to organize the mechanics of an event to paint a better image for the business. The objectives of this course Remind the staff of their importance in entertaining customers and clients Recognize the different types of service parts and when to use them. How to prepare yourselves for any situation Gain access to checklists that will help your business organize events properly How to use the power of etiquette in taking jackets, opening doors, and other tasks How to serve meals with professionalism and civility The NDE Course Outline The importance of staff The role of your staff in events is to make guests feel at ease, whether for social, diplomatic, or business reasons. Employees who have taken this etiquette course play a critical role in achieving such goals. They will learn how to think ahead of time and prepare for difficult situations. In this course, we’ll take a look at the role of staff as well as the etiquette rules during the event. The etiquette of serving This course will teach staff how to prepare for events and the rules and etiquette of serving. They will gain information on where the utensils go, how to clean silver, how to set the table how to fold napkins, and how to properly serve the guests at the event. . The checklist at your service This course will give participants a decent checklist that includes rules and regulations of etiquette, what tasks must be done at every event, and the to-dos from setting the table to parking the cars for the guests. https://www.youtube.com/watch?v=MFvnBNwDFAw

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The Corporate Concierge Course

CS, Hospitality

Corporate Concierge This course is designed for the concierge of the corporate world. They will understand the importance of their role, how to conduct themselves with an etiquette mindset, and make customers and clients happy. Read More Etiquette in Business by ND The Corporate Concierge Course What you’ll get from this course Etiquette in meeting and greeting visitors in formal and informal settings Techniques to make a good first impression on clients and customers. The most crucial elements of meeting preparation. The basics of this course This course is designed for the concierge of the corporate world. They will understand the importance of their role, how to conduct themselves with an etiquette mindset, and make customers and clients happy. The objectives of this course Determine how you can go above and beyond to make visitors feel at ease. Understand the importance of good first impressions and how to do it. The etiquette of how personnel should dress. The etiquette of language towards corporate visitors and what should staff say and not say. Demonstrate proper table setting, food service, and cleanup after a meal. How to deal with difficult situations. The NDE Course Outline The importance of the concierge This course will begin by explaining the vital importance of a concierge in a business setting and how they can make or break a business. Participants will get hands-on details and information that will help them identify their opportunities and influence them to be great concierges. The etiquette of being a concierge Whether it is taking a coat or providing with the right directions for customers and guests, a concierge has to use the power of etiquette for many reasons. From making a good impression to performing numerous tasks with professionalism and ease, etiquette will be the backbone of the concierge. The professional in all walks of life This course will give techniques and teach skills on getting business meals right, how to properly show guests to the door, how to host meetings for any occasion, and how to adopt proper etiquette to be professional and civil with all customers and colleagues.

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The New Hire Course

The New Hire Course New hires are probably the most nervous about their first impressions. In this course, participants will understand and be able to engage in etiquette practices that can be applied to greetings in the workplace. Read More Etiquette in Business by ND The New Hire Course What you’ll get from this course A better method to prepare new hires for a new environment How to adopt etiquette in-person and over the phone The importance of personal hygiene and appearance to exude confidence The etiquette of office behavior and how to conduct yourself in the workplace The tools to manage your time and adopt new strategies of improvement The basics of this course This course was created to help new hires understand the etiquette of the workplace. From students to full-time employees, the shift might be tough and this course will give participants the means, tools, and advice on how to handle difficult situations, conduct more professional manners, and behave with an etiquette mindset. The objectives of this course Understand the line between appropriate and inappropriate How to properly greet new people with professionalism and good manners Recognize the significance of your attire and what etiquette has to say about it How to adopt etiquette practices to help manage expectations and achieve deadlines How to deal with difficult situations in the office The NDE Course Outline The etiquette of greeting New hires are probably the most nervous about their first impressions. In this course, participants will understand and be able to engage in etiquette practices that can be applied to greetings in the workplace. Stick to one business image Since they are new hires in the business, they need to uphold the image and reputation of the business. That is what etiquette can do for you. By conveying a professional image, new hires can paint the brand in a new light. Through etiquette, they can learn what to say, how to act, and who they really are. Become a manager from day one Managing time, responsibilities, presentations, and trainings can be a demanding job. New hires need to understand the etiquette of the workplace to navigate such a workforce. In this course, participants will gain access to different methods of etiquette when it comes to business practices for new hires. https://www.youtube.com/watch?v=gkJOXje62mk

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The Hospitality Course

CS, Hospitality

Hospitality Course This course in etiquette will pave the way for self-improvement and how to truly alleviate the customer experience. This is the first step your business needs to take to bring a new level of professionalism that will bring you closer to success. Read More Etiquette in Customer Service by ND The Hospitality Course What you’ll get from this course The tools to deliver exceptional service to customers through etiquette The right guidance through the techniques of etiquette to give customers a happy experience How to use etiquette in your language to interact with your customers The etiquette of body language and how to conduct yourself in front of a customer The basics of this course Hospitality and guest interactions is one of the most important factors of customer satisfaction. They want to feel heard, needed, and taken care of. That is what etiquette can teach your employees. With professionalism and good manners, your team can create a hospitable environment for any customer. The objectives of this course Understand what customers expect from your business Teach employees the etiquette of being responsive, being professional, and taking care of a customer with good manners Learn communication skills to understand customers more and deal with difficult situations How to measure the etiquette of your employees and improve The NDE Course Outline The ins and outs of customer service When it comes to conducting good business for customers, treating them right is the epitome of success. It is all about listening, responding, and taking care of the customer. With this course, your team will learn the etiquette of customer service in relation to hospitality and interacting with guests. The attitude and the appearance With etiquette you aren’t only building a business that acts and helps customers in a professional manner, but you are taking care of the appearance as well. Guests are looking for excellence and an appearance that they can’t find anywhere else. If your employees embody etiquette in their work ethic, they can go the extra mile and wow the customers. Increase customer satisfaction This course in etiquette will pave the way for self-improvement and how to truly alleviate the customer experience. This is the first step your business needs to take to bring a new level of professionalism that will bring you closer to success. https://www.youtube.com/watch?v=MFvnBNwDFAw

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The Housekeeper Course

CS, Hospitality

Housekeeper Course Housekeepers have very important roles when it comes to pleasing customers. It isn’t just about the quality of work but the way the employee uses etiquette to exude professionalism and good manners. Read More Etiquette in Customer Service by ND The Housekeeper Course What you’ll get from this course The importance of etiquette when it comes to housekeeper services The etiquette of being consistent throughout the customer experience The opportunity to keep customers happy by exceeding expectations How to use etiquette to create positive and professional behaviors for housekeepers The basics of this course Housekeepers are the epitome of customer service because they have to take direction and feedback well. This is where etiquette comes in. This course will teach housekeepers how to act professionally in the face of customers, how to use proper manners on the job, and how to really make a difference in the customer experience. The objectives of this course Ensure customer satisfaction with housekeeping services Create a team of professional housekeepers Use etiquette to satisfy customers with your business’s good manners Find the right way to interact with customers and colleagues The NDE Course Outline The etiquette of cleaning services Housekeepers have very important roles when it comes to pleasing customers. It isn’t just about the quality of work but the way the employee uses etiquette to exude professionalism and good manners. The opportunity to increase satisfaction With etiquette, this course will put the customer at the forefront of your goals. Housekeepers who participate will understand the importance of etiquette and how it can multiply the satisfaction of your customers. Cleaner in service, cleaner in attitude When customers look at hospitality, the look at the cleanliness. However, there are many types of cleanliness that customers focus on. Whether it is in hotel rooms or in customer service, etiquette in this course will help your business polish up their services and their professionalism. https://www.youtube.com/watch?v=u54QF6GvoO0

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Coaching Customer Service

Coaching Customer Service A smart leader needs to know how to set the right targets and how to implement innovative systems. With etiquette in customer service, a manager can ensure that proper manners and professionalism will be the forefront of their business. Read More Etiquette in Customer Service by ND The Coaching Customer Service Course What you’ll get from this course The tools to create plans, set goals, and coach a team towards customer service excellence How to pass on the etiquette of organization towards your employees The ideas and motivation to engage and encourage your employees The basics of this course Every business around the world is looking for innovative ways to encourage and motivate their staff. That’s where etiquette for customer service comes in. Managers in this course will gain the tools needed to lead their teams through the ins and outs of customer service. The objectives of this course Learn how to be a leader and guide your team towards proper etiquette Improve the environment of your business for better customer-employee relationships How to set goals for your employees through the etiquette in customer service Teach your team the tools of the trade when it comes to growth, feedback, and dealing with difficult customers The NDE Course Outline The targets and the systems of etiquette A smart leader needs to know how to set the right targets and how to implement innovative systems. With etiquette in customer service, a manager can ensure that proper manners and professionalism will be the forefront of their business. Scheduling and engaging With etiquette, your team will have the tools on how to act professionally, how to manage their time and deadlines, and how to conduct themselves in front of customers. That is what customers find engaging with a business. Being the etiquette cheerleader of the team Your employees need a sense of motivation coming from their leader when it comes to customer service. It is hard work to keep customers happy and it is your job as a manager and leader to motivate and pass on the etiquette of customer service to your employees. https://www.youtube.com/watch?v=ljkRrZkTPnA

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Managing Customer Feedback

CS, Hospitality

Customer Feedback Customer service is always evolving as the years go by and learning how to play to the likes and dislikes of customers is the best possible path towards success. The etiquette education in this course will teach the participants how to listen professionally and take in criticism the right way. Read More Etiquette in Customer Service by ND The Managing Customer Feedback Course What you’ll get from this course The importance of evaluation that strives a business forward The etiquette of listening to positive and negative customer feedback The tools on how to measure customer experiences The etiquette of listening to constructive criticism and adapt The basics of this course Business and organizations around the world need to learn how to adapt their products and services according to the feedback they receive. However, these reviews might be harsher than others. As participants in this course, you will learn the etiquette of listening to feedback, turning it into constructive criticism, and adapting your strategy to make customers happy and satisfied. The objectives of this course How to measure success in a business and improve the etiquette of your employees How to use the good manners of etiquette to listen actively to customers Learn the best practices to accepting constructive criticism Create a positive and professional attitude when dealing with customer feedback How to use this feedback and improve your etiquette in customer service The NDE Course Outline Etiquette in listening and adapting Customer service is always evolving as the years go by and learning how to play to the likes and dislikes of customers is the best possible path towards success. The etiquette education in this course will teach the participants how to listen professionally and take in criticism the right way. The trial and error of etiquette The beauty of learning etiquette is that you can test how well it works with different kinds of customers. Listening to feedback and improving the etiquette of your organization is one of the best ways to incorporate customer feedback and become more successful. Good manners in responding is important In the lifetime of your business or organization you are going to deal with many types of customers. Some will give you constructive criticism while others might give harsher feedback. Etiquette has the power to teach participants how to take in that feedback, no matter how positive and negative, and turn it into success. https://www.youtube.com/watch?v=b_C2ET8mHc0

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