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The Communications Course

Communications Customers will always compare an organization to the first time they interact with you. First impressions have impact which is why this course will teach you the etiquette of making a good first impression. Read More Etiquette in Customer Service by ND The Communications Course What you’ll get from this course Communication skills that can guide the organization towards success The etiquette language and how to speak in a professional manner The importance of etiquette and adopting good manners in customer service The basics of this course Customer service is the best place to practice good manners and proper etiquette. This course will teach participants the importance of communicate and how to conduct yourself with the highest level of respect and skill. The objectives of this course How to make a positive and lasting first impression How to handle conversations like a professional How to use the power of etiquette to communicate with good manners Solve conflicts and handle difficult situations The NDE Course Outline The impression sticks forever Customers will always compare an organization to the first time they interact with you. First impressions have impact which is why this course will teach you the etiquette of making a good first impression. The connection through etiquette Customers care about a genuine relationship with a business or brand and with etiquette, participants can learn the right way to communicate face-to-face or over the phone to build proper relationships with customers. The strategies to follow etiquette Customer service is all about manners, communication, and strategy. As an organization, finding the best strategies to implement etiquette into your work ethic can help with various forms of customer service. From writing business emails to dealing with difficult customers, if your employees have the etiquette mindset, it can bring your business to a new level of success. https://www.youtube.com/watch?v=xFLPEMil-nw

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Excellence Training Course

CS, Hospitality

Excellence Training With etiquette, knowledge is one of the most important factors when it comes to excellence in customer service. Participants will gain the skills and knowledge and how to provide excellent experiences for customers, new and regular. Read More Etiquette in Customer Service by ND The Excellence Training Course What you’ll get from this course The importance of customer service in determining the experience and success of your business The means to make your business customer-focused The language of etiquette to adopt an excellence strategy in customer service Techniques on handling difficult situations with customers The basics of this course In this etiquette course, participants will understand the excellence of customer service and how important it is for an organization’s success. With tons of information packed into this course, participants will gain a well-rounded etiquette education on attitude, professionalism, and handling difficult situations. The objectives of this course Understand the true importance of customer service Learn the benefits of etiquette in customer service Break down the barriers that stop you from having positive customer relationships How to handle upset customers to increase their levels of happiness with the business Use tools to conducting yourself in a professional manner The NDE Course Outline The beginning and expectations of excellence With etiquette, knowledge is one of the most important factors when it comes to excellence in customer service. Participants will gain the skills and knowledge and how to provide excellent experiences for customers, new and regular. The communication styles for better relationships Etiquette in customer service is all about communicating and behaving in an appropriate, respectable, and professional manner. With so many styles of communication at your disposal, participants can build positive, long-term relationships with customers. Every medium is at your disposal With customer service, you have various forms of mediums to communicate with customers and each has their own rules of etiquette. From voicemails and emails to telephone calls and in-person conversations, this is your chance to use etiquette to communicate effectively and efficiently. Improving from one level to the other Etiquette is about the art of improving your professional attitude. Participants will use this course to increase their levels of communication skills, professionalism, and relationships with customers in the long-term. https://www.youtube.com/watch?v=jWAk1oVbBxA

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The Telephone Course

CS, Executive Presence, Hospitality

The Telephone Course Participants in this course will learn the many tools and tricks that can be used to create smooth and positive conversation with customers. They will learn when to respond, when to be silent, and how to end the conversation in a professional manner. Read More Etiquette in Customer Service by ND The Telephone Course What you’ll get from this course Practices that will help participants create positivity over the phone The importance of active listening and how to converse with customers Advice that will help participants with difficult phone calls The etiquette of telephones and how to conduct yourself professionally The basics of this course The telephone has become a vital part of an organization’s medium to interact with customers and understanding the ins and outs of telephone etiquette are important to create positive experiences. Customers have the chance to understand who you are as a business, how you treat customers, and how you conduct yourself with just a simple conversation of the phone. This course will teach participants the general etiquette of telephone customer service. The objectives of this course How to adopt a positive and professional attitude in customer service Learn the do’s and don’ts of etiquette over the telephone How to break down the barriers over the phone and form proper customer relationships Use important techniques in defining appropriate, etiquette-approved behaviors over the phone How to manage the job perfectly with minimal stress and problems Gain the skills for effective customer service The NDE Course Outline Etiquette is the backbone of a phone conversation Participants in this course will learn the many tools and tricks that can be used to create smooth and positive conversation with customers. They will learn when to respond, when to be silent, and how to end the conversation in a professional manner. The highs and lows of telephone customer service When it comes to etiquette in customer service, participants will learn exactly what they need to do to handle difficult phone conversations. Whether you have conversations with customers who are difficult to understand or you want to embody a certain tone that suits your brand, etiquette in telephone calls will improve your skills in customer service. Create a positive first and last impression Customers can easily tell who you are as a business from one phone call. That’s why etiquette in first impressions is vital to capturing the attention of a customer. This course will teach participants the key points in managing a phone call whether your customers are talkative, upset, or unresponsive.

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The Front Desk Course

CS, Hospitality

The Front Desk Course The front desk, as mentioned before, is the most important part of your business. Customers will create a lasting impression on their first encounter with the front desk. This course will give receptionists and front desk employees an etiquette guide on how to be professional for customers Read More Etiquette in Customer Service by ND The Front Desk Course What you’ll get from this course The etiquette skills on creating a professional and respectable image for customers The art of helping customers with knowledge and productivity The proper way to communicate with an etiquette mindset The rules and practices that front desks and receptionist need to adopt The basics of this course Being a receptionist is, most likely, one of the hardest jobs in a business. From answer phone calls to organizing the entire office, the front desk is the first place customers or clients will see. Etiquette for the front desk will help the receptionist understand the importance of conducting themselves as the front face of the business. The objectives of this course Understand the importance of the front desk and the receptionist Learn how a receptionist is the face of a business and should be done properly Discover the proper etiquette for a front desk employee How to conduct yourself over the phone with customers and clients Use etiquette in your language to create positive customer experiences How to plan to improve the front desk with etiquette and communication skills How to put strategies in place to adopt politeness, success, and deal with difficult customers The NDE Course Outline The professional face of the organization The front desk, as mentioned before, is the most important part of your business. Customers will create a lasting impression on their first encounter with the front desk. This course will give receptionists and front desk employees an etiquette guide on how to be professional for customers. The etiquette of making difficult decisions Professionalism and civility must be taught to front desk employees for various reasons. In this course, participants will learn how to use their etiquette skills to become a problem-solver. With strategies and knowledge at their disposal, becoming a professional face of the company can really help them deal with difficult situations and create positive customer experiences. The language of etiquette for a receptionist Being diplomatic, neutral, and respectable is the core values of a receptionist. Etiquette at the front desk can help the receptionist use the right body language, verbal communication, and problem-solving skills that will make or a break a relationship with the customer. https://www.youtube.com/watch?v=4P5vJgE_L-8

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The Refresher Course

CS, Hospitality

The Refresher Course Some organizations tend to neglect the power of customer service in improving their business. When it comes to etiquette, these courses can improve customer service to the highest level of respect and professionalism so that customers will always come back to your business. Read More Etiquette in Customer Service by ND The Refresher Course What you’ll get from this course The reminder about the power of customer service An overview of etiquette guidelines in customer service A refresher on the best practices for dealing with difficult customers How to communicate over the phone Reusing the power of “no” The basics of this course Your employees will need a refresher course every once in a while to make sure that etiquette is still at the forefront of the organization. This course will help participants practice their etiquette skills in customer service and motivate them to improve themselves even more. The objectives of this course Understand the role of customer service in building the organization’s reputation Learn who your customers are and what their expectations may be Practice your etiquette skills to adopt a personality of professionalism Explore the problem-solving skills that can turn the tables on difficult situations How to use the power of “no” when things seem impossible The NDE Course Outline What customer service really is Some organizations tend to neglect the power of customer service in improving their business. When it comes to etiquette, these courses can improve customer service to the highest level of respect and professionalism so that customers will always come back to your business. Become an influencer in your field Customers tend to spread the word of their experiences with brands, businesses, and organizations. This is an opportunity for your organization to change the game, spread a positive word, and uplift your customer service. The customer service routines and practices From problem-solving to dealing with difficult customers, etiquette will teach participants how to conduct themselves the right way. From communication skills in-person and over the phone to using the power of “no”, this course will alleviate your entire organization’s customer service and create a positive environment for present and future customers. https://www.youtube.com/watch?v=4P5vJgE_L-8

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The Call Center Course

CS, Hospitality

Call Center Course When it comes to customer service at a call center, there are a lot of processes you need to keep in mind. Read More Etiquette in Customer Service by ND The Call Center Course What you’ll get from this course The ins and outs of etiquette at the call center Strategies and action plans on using proper etiquette to create happy phone conversations General phone call etiquette to interact with customers Understanding the customer and using the power of your voice Tools and tricks on dealing with difficult phone calls with customers The etiquette language of the “NO” word The basics of this course With more and more call centers being the center of customer service, your organization has an opportunity to rise above the competition by adopting a certain style of etiquette. This course will help your employees understand the importance of customer service etiquette and how to create a positive experience with customers. The objectives of this course Learn the important behaviors of conducting yourself over the phone Understand the true importance of etiquette in the call center How to pinpoint angry and happy customers through their voices Etiquette of a phone call from holding to transferring calls How to use the “NO” word How to handle difficult customers over the phone using the power of your voice The NDE Course Outline Etiquette in telephone communication With this course, customer service employees will adopt a more professional mindset when it comes to etiquette. They will gain the skills to conduct themselves properly over the phone and give customers a brighter and happier experience with your organization. The factors that bring out positive communication Using the power of the voice, participants will learn how to identify the good and bad of the conversation. Using etiquette to steer the conversation, customer service employees can guide the customer to a another level of satisfaction. Conducting yourself over the phone When it comes to customer service at a call center, there are a lot of processes you need to keep in mind. There are rules on how to put the call on hold, when to put the call on hold, and how to appropriately transfer the call. With etiquette at the forefront of your call center, verbal communication and connecting with callers will be easier. The power of the “NO” word Customer service representatives need to have the confidence to say no to customers who ask for the impossible. It’s okay to say no. Etiquette teaches the art of standing your ground in a professional and respectable manner. https://www.youtube.com/watch?v=eS8exNLH-ug

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The Help Desk Course

CS, Hospitality

The Help Desk Course The help desk is one of the most important parts of your organization because is it he center of what you offer. Customers will turn to the help desk first to get information, aid, or to complain Read More Etiquette in Customer Service by ND The Help Desk Course What you’ll get from this course The tools to properly guide customers’ expectations The etiquette in interacting with customers and answering their questions professionally Active and passive listening skills that will alleviate the customers’ experiences The overview of etiquette in business emails The different communication methods that participants can use to serve customers The basics of this course The help desk is one of the most important parts of your organization because is it he center of what you offer. Customers will turn to the help desk first to get information, aid, or to complain. Using the power of etiquette to create a better experience for your customers through your help desk is one of the best ways to increase the level of your professionalism and customer satisfaction. The objectives of this course Learn how to create a positive and helpful environment for customers Apply etiquette rules to the help desk How to use active listening and positive language with customers The art of dealing with difficult customers at the help desk How to alleviate the organization’s reputation by incorporating etiquette and professionalism into the help desk Create positive relationships with your customers that will turn into loyalty The NDE Course Outline Know the targets of help Customers will turn to the help desk in times of need. This is an opportunity for participants to improve their skills in etiquette to make sure customers are always satisfied and become regular and loyal customers. Build positive relationships through etiquette The etiquette methods participants will learn in this course will help develop active and passive listening to create life-long relationships with customers. From learning the art of communication to etiquette in customer service, this is an opportunity to bring professionalism into the game. An email can go a long way Communication in-person is not the only form of media that customers will use to get help from you. This course expands the communication skills of participants to cover in-person interactions and relationships over emails. Keeping a level head during customer altercations Etiquette teaches the art of staying calm and professional. At times, employees will deal with difficult customers and need to learn how to properly manage the situation through customer service skills, communication skills, and problem-solving skills. The help desk with a plan Being the center of your organization, building rapport with customers through your help desk can mean long-term, positive relationships. By using etiquette, participants will learn how to be a plan that will improve the help desk of the organization.

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The Online Chat Course

Online Chat With the online world growing by the day, customers are turning towards live chats and social media to interact with organizations. This is an opportunity for your employees to learn the general etiquette of dealing with customers online. Read More Etiquette in Customer Service by ND The Online Chat Course What you’ll get from this course Etiquette in how to properly communicate with customers in the online sphere Create a professional reputation for your organization online The means for your employees to communicate effectively with each other The basics of this course With the entire world moving into the online sphere when it comes to doing business, employees need proper etiquette when chatting with customers. Your organization’s reputation can survive forever online if proper professionalism and etiquette is adopted when representing yourself on social media, websites, and other online platforms. The objectives of this course Learn exactly what kind of customers are in the online world How to set a professional tone for your organization Learn the do’s and don’ts of etiquette when it comes to communicating online Understand the importance of professionalism in chats How to measure your success with customers with live chats The NDE Course Outline Creating a memorable chat with a customer With the online world growing by the day, customers are turning towards live chats and social media to interact with organizations. This is an opportunity for your employees to learn the general etiquette of dealing with customers online. The do’s and don’ts of online chat Similar to real-life communication, online chat with customers has rules in the etiquette world. With this course, participants will understand the ins and outs of being professional with customers and colleagues in an online chat. Enter the world of online etiquette Participants will understand the importance of practice, the vital role etiquette has in customer service, and how to alleviate the reputation of your organization. This course will highlight the ethics of etiquette and how it can be used to bring the organization to its highpoint. Measure and adapt With this course, you will learn exactly how to measure your success and adapt your etiquette strategy to make sure that customers are always happy and satisfied with your online platforms. https://www.youtube.com/watch?v=5n2sCyL4AZg

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Workplace Professionalism

CS, Executive Presence, Hospitality

Workplace Professionalism This course will give participants a guide on how to behave appropriately, professionally, and acceptably in the workplace to create better relationships with other colleagues and upper management. Read More Etiquette in Customer Service by ND The Workplace Professionalism Course What you’ll get from this course What employees need to expect from a workplace and the etiquette of professional behaviors What to do and what to avoid when dealing with customers or coworkers Etiquette in workplace attire and how to dress for the job The importance of time management and professionalism in the workplace The basics of this course When it comes to the workplace, a certain etiquette needs to be adopted to ensure professionalism and efficiency. This course covers various topics from appropriate behaviors to communication that will elevate your employees’ work ethic and productivity. The objectives of this course Learn the rights and wrong of etiquette in the workplace Understand the dress code of the workplace How to be a true professional in all forms of communication How to deal with difficult customers with an etiquette mindset How to handle tough situations with colleagues professionally Increase productivity and efficiency between your employees The NDE Course Outline The right behavior according to etiquette This course will give participants a guide on how to behave appropriately, professionally, and acceptably in the workplace to create better relationships with other colleagues and upper management. Bringing professionalism to the center From understanding how to communicate in a civil manner with customers, superiors, and colleague to learning the art of etiquette in the workplace, this course will outline exactly what your employees need to bring the organization to a level of etiquette. The importance of time management Time is fleeting and managing your schedule can be more difficult than it looks. In this course, participants will gain the key factors that they need to set schedules, goals, and deadlines while bringing the procrastination to a minimum. Dressing for the job you want When it comes to etiquette, the dress code is a vital factor that makes or breaks a professional relationship. In this course, participants will learn the rules of dressing for the workplace and the morals of showing up to work with an etiquette-approved outfit.

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The Problem-Solving Course

CS, Hospitality

The Problem-Solving Course Problem solving is one of the most important skills an employee should have when dealing with a customer. It is a life skill that is used on a daily basis and can pave the way towards a better rapport between you and your customers. This course will help you understanding critical thinking and problem solving. Read More Etiquette in Customer Service by ND The Problem-Solving Course What you’ll get from this course A better understanding of critical thinking and problem-solving. Tools to perfectly define the issues at hand How to use deliberate thinking in customer service Creative thinking and tools used for ideation in etiquette The basics of this course Customer service comes with a happy attitude and proper etiquette. This course will transform the participants into well-rounded employees who can use creative, deliberate, and critical thinking in problem-solving to give customers a professional and smooth experience with your organization. The objectives of this course Using critical thinking to evolve the organizations customer service Identifying the root of the problem and tackle it from within Using proper systems to categorize customers, products, services Invent a problem statement that works well with your employees How to apply various techniques to solving problems in customer service The NDE Course Outline Creating a new way forward Problem solving is one of the most important skills an employee should have when dealing with a customer. It is a life skill that is used on a daily basis and can pave the way towards a better rapport between you and your customers. This course will help you understanding critical thinking and problem solving. Pinpointing the problems Some participants have trouble understanding what went wrong and why it happened. This course will tackle these problems by helping participants analyze their own actions and pinpoint what makes this an issue. This will help your employees learn who the concerned party should be and whether more intervention is needed from their side. Etiquette towards a solution This course will bring etiquette towards the forefront of your business. In this part, participants will understand the etiquette of how to work towards a unified purpose when it comes to problem-solving.

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